ok, there's gotta be a reason Foamy from illwillpress calls Dell "smell." I hate them. I was so angry before that I had to physically leave the room. And I don't get
that angry that quickly on a regular day.
See, the pervert (dh) left his laptop on the couch. Well... the laptop fell off the couch and damaged the power cable. So, being the nice, computer savvy wife (with a debit card) that I am, I went online and ordered him a new power cable-- direct from the manufactuer "smell." I was told it would ship on or before March 8th (yeah, this was back on March 5th) and that shipping would take 3-7 days. Ok. Fine. So when the 15th rolled around and no power cable (even though they debited my account for the money on the sixth) I was pretty steamed. Where was my damn cable? I called-- no help there. I went online. It took me awhile but I found out that my cable had been shipped on the 6th and it was "en route" to the carrier. Uh huh. So I emailed them. Asking them why, if it had shipped on the 6th, I hadn't recieved it yet. I got an email back this morning saying that it HADN'T been shipped, that the shipping lable had only been printed... oh screw it... here:
Dear Ms. Foltz,Thank you for contacting Dell Online Customer Care.I
can understand your concern that you have not yet received the order.I have
looked through your account, I apologize, but only the shipping label has been
generated and the product has not actually bee shipped.In order to resolve your
issue, I have set up a dispatch request for your AC Adapter under the reference
number *********. What this means is that Dell will be sending you Adapter on
priority basis. Please allow a timeframe of 5-7 business days for the request to get processed. Once it gets processed a new order number would be generated for Adapter and will be shipped to you next day air.I can understand that you have been waiting for your order since long, however, your patience and co-operation would be highly appreciated.As a customer care courtesy and in appreciation of you being a valued customer, I would credit $8 shipping charges back to your Visa Card, once the replacement has been shipped.Ms. Foltz, I hope you will
appreciate this gesture that we have extended towards your satisfaction and
allow us to render you with award winning customer service and support. It would
also be our revered pleasure to assist you further for any other customer
queries that you have with us upon the closure of your current issue.Thank you
for giving me the opportunity to assist you. Your case number for this
interaction is ********. Please keep this number for your records; it will help
us keep track of this issue so we can better assist you if you have any further
questions or concerns about your issue.If you have any further questions or
concerns, please visit the following website to contact
us:www.DellCustomerCare.comThank you for contacting Dell Online Customer
Care.Respectfully,Rajat~Rep ID 1954503:30 AM to 13:00 PM CST Monday ? Friday
Dell Online Customer Care
Yeah effing right if they think I want to wait an ADDITIONAL 5-7 BUSINESS days for the order to be PROCESSED. HA. I called them and once I got through their little ring of hell that is the voice mail system, I told them to cancel my order and give me my money back. When the little punk-ass on the phone was done I asked for his name and customer rep. ID number and he tried to tell me that it would be in an email (who cares, I asked for it now) so I got reeeally quiet and asked him if he was refusing to give me his information over the phone. anyhow. I got my money back.
You'd think it would have ended there but...
Roadkill is being considered for screening at the film festival, but they need to see an updated version of it to see how far Barry has gotten with the editting, and while his source files are on the external hard drive, he has been letting the Adobe Premier files save to their folder on the laptop (which is ***** and something that I never would have done since Cynthia taught us to save everything in the same place, but then again, it is Barry and he can be stupid that way.) So. We spent the day looking for a replacement cable but none seemed to work because the Smell computer had a freaking wierd connector. Grrrr. We ended up buying a cable that will allow him to remove the harddrive from the laptop and connect it via USB to this computer. oh yay)
But it gets slightly worse from there. The female lead of Roadkill was supposed to come up this weekend to do ADR work (redo her lines because of a horrible hissing noise we can't filter out of the audiotrack) and she cancelled. Grrr. The male lead (protagonist not baddie) hasn't called or returned any messages/emails regarding when he can help and Barry is supposed to have an updated version ready on Monday. I think that it's a good sign that they are at least considering it (considering the problems) and are willing to let him keep working on it.
I have had a crappy week. It looks to get crappier as we speak. All I want to do is scream out loud until I don't have a voice left.
On an UP note, and I am ashamed it took me this long to report it, my Secret Squirell (knittyboard SP 6) sent me a mega package and I received it earlier this week. It had some lovely green baby lace yarn, some beautiful bluish Noro, some lotion, some hand balm, and more stuff that I can't remember cuz I am still so pissed off. (at dell not my SP) It was a fantastic present. :) I will post a pic tomorrow.
Also, since we were @ the mall I went to hot topic and torrid, but only got stuff @ hot topic-- some buttons, a zombie postcard, and a keychain for my sister. Then I bought 2 bags and some lotion at Victoria's Secret. The first bag was canvast with purple stuff and it had lotion, bath gel, and body spray in it. The skinny rude chick at the counter told me that the other bag I was eyeing was a "free gift with purchase" if I spent another $7 (oh the free gift was $15) so I bought my sister some lotion and got that. The "free" bag had eyeshadow, blush, lipstick, lip gloss, and perfume in it. I was wowed. I can get used to free gifts with purchase.
I decided that I must find a way to be one of the "idle rich" because it's soo much fun shopping.